Sr. Customer Success Manager
As a women and parent-led company, BridgeCare is committed to creating fundamental, systemic change that makes the entire early childhood education system more equitable and effective. Our platform provides the foundation on which the dream of quality Early Care and education for everyone becomes a reality. Join our team as a Sr. Customer Success Manager and be part of a mission to impact families and providers by creating a modern, well-functioning ECE system that puts their needs first.
Apply Now- BridgeCare Finance Inc
- MidLevel
- Remote
- Customer Service | Support
About BridgeCare Finance Inc
BridgeCare believes in making great technology publicly available, accessible, and easy to use.
We are a small, women-led, hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. The BridgeCare team does this by providing a user-experience-driven technology suite designed to create a functional, effective early childhood education system.
BridgeCare’s software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. It is made for organizations that support parents and ECCE providers, primarily licensed childcare and public preschool programs.
What You Will Do
As a Senior Client Success Manager, you’ll be at the heart of fostering strong, long-term partnerships with clients and establishing a team within a growing startup! This is an exciting time for BridgeCare. As the company scales, you will be tasked with building an operational framework and standardizing processes. You will serve in various capacities, from being a trusted adviser, project manager, product expert, coach to other team members, and more. Your work will extend beyond the initial setup and onboarding phases, maintaining a constant and meaningful connection with our clients. This role is about making a difference, deepening client engagement, and creating a vibrant community of collaboration and support. You will build and maintain client relationships and ensure clients have a great experience with BridgeCare. Our goal is for our clients to be our partners and advocates and to have them feel very closely connected to our team and mission.
Who You Are
You are a Customer Success leader who thrives in fast-paced, startup environments. You understand what it takes to grow a successful team. You are an excellent communicator and relationship builder who is passionate about positively impacting the lives of others.
Benefits
Salary: $130,000 to $150,000 Annual Salary (dependent on experience and geography)
Remote work, Flexible scheduling, Unlimited PTO, Medical, Dental, Vision, Long-Term Disability, Life Insurance, FSA, and Company matched 401(k).