Technical Support Engineer

HData is growing and seeks their first Technical Support Engineer to support their portfolio of software products. This is a remote position best suited for an IT professional who is proactive, highly organized, curious, and diligent in communicating clearly with the HData team and our clients. If this sounds like you, please read on and consider applying.

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Hdata
MidLevel
Remote
Engineering-Software

About Hdata

Birmingham, AL

Hdata delivers a technology platform that makes it easy for anyone in the U.S. energy industry to file, explore, analyze, and leverage regulatory data. With AI and automation, analysts can easily and accurately uncover the decision-making data they need in seconds instead of spending days sifting through thousands of pages of regulatory filings.

HData, a Techstars company based in Birmingham, AL, is open to working with qualified employees fully remotely, regardless of their location within the United States.

What You Will Do

As a Technical Support Engineer at HData, you will work closely with development, operations, and customer service teams to ensure a positive customer experience, troubleshoot complex issues, and help maintain system uptime.

Who You Are

You will thrive at HData if you conduct yourself with honesty, integrity, and respect in all your interactions, aligning with our Core Values. You communicate effectively and can handle a fast-paced environment. Feedback and failure are motivators, not blockers and you believe data-driven decisions are the norm.

Benefits

• Medical, Dental & Vision Benefits

• Performance Bonus

• 401k Retirement Plan

• 401k Matching

• Equity Benefit Package

• Remote, Hybrid, & In-Office Friendly

• Flexible PTO

• Relocation Assistance

• Life Insurance

• Assortments of Discounts, Perks, and Deals

Ready To Make An Impact?